Privacy Policy

Hotel Mara ("we," "our," or "us") operates two properties in San Fernando, Pampanga: Hotel Mara Greenville and Hotel Mara San Isidro. This policy explains what information we collect when you book a stay with us, how we use it, and how we protect it.

Information we collect

When you make a booking through our website or with our staff directly, we collect:

• Your full name
• Your phone number
• Your email address
• Booking details, including your selected room, check-in date and time, and stay duration
• Number of guests
• A valid government-issued ID at check-in, as required for all guests staying at our properties
• Payment information, if you choose to pay online, which is processed securely by our third-party payment provider and is never stored on our systems

How we use your information

We use the information you provide to:

• Create and manage your booking
• Verify your identity at check-in, as required by Philippine hotel regulations
• Contact you regarding your reservation
• Process payment, where applicable

We do not sell or rent your personal information to third parties.

Who has access to your information

Your booking information is accessible only to authorized Hotel Mara staff for the purpose of managing your reservation and stay. If you pay online, your payment details are handled directly by our payment processor and are not visible to our staff.

Data retention

We retain booking records, including cancelled bookings, for our internal records and to comply with standard hospitality industry recordkeeping practices. If you would like your information removed from our systems, please contact us using the details below.

Security

We take reasonable technical and organizational measures to protect your personal information, including restricted staff access, secure data storage, and encrypted connections across our website.

Contact us

If you have questions about this privacy policy or how your information is handled, please contact us at our Facebook.